Support
A question? The answer is probably here.
How does the trial work?
The trial is free for 7 days and lets you delete up to 100 photos. It ends at whichever limit comes first. Nothing is charged automatically when it ends.
Is it really a one-time payment?
Yes. Lifetime Access is $9.99, paid once through Apple. No subscription, no renewal, nothing to cancel.
Are my photos uploaded anywhere?
No. Scanning happens entirely on your iPhone. No photo or data is sent to us. Privacy policy.
How do I restore my purchase?
On a new iPhone, sign in with the same Apple Account, open the app and tap “Restore Purchase” on the Lifetime Access screen. It's free.
I deleted photos, but the space isn't freed.
Deleted photos first go to the “Recently Deleted” album in the Photos app, for 30 days. To get the space back now: Photos, Albums, Recently Deleted, Select, Delete All.
I deleted a photo by mistake.
It stays in “Recently Deleted” for 30 days. Open it and tap “Recover”.
The app doesn't see all my photos.
You may have granted limited access. Go to Settings, Privacy & Security, Photos, Voilà, and choose “Full Access”.
How do I get a refund?
Payments are handled by Apple. Refund requests are made to Apple, from your Apple Account.
Contact us
Write to voila.support@tesselapps.com. Please include your iPhone model and iOS version. We answer in English or French.